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Retail Customer Service Associate - Opry

Retail Customer Service Associate - Opry

Job ID 
2016-1012
# of Openings 
1
Job Location Name 
Grand Ole Opry
Job Location(s) 
US-TN-Nashville
Posted Date 
11/15/2017
Category 
Retail
Type 
Full-Time

More information about this job

Overview

To carry out the company mission of creating authentic, memorable entertainment experiences which inspire people within the retail areas of M&E, (including retail locations at the Ryman Auditorium, the Grand Ole Opry House and Plaza, Opry Originals, 65 South and at off-site in which Ryman Hospitality participates).  Adhere to the company service basics while providing flawless service to all our guests while promoting the retail products within each location.  If FT this position would serve as a lead under the leadership of the Supervisor on Duty.

Responsibilities

  • Provide polite and courteous service to all guests. Provide information about current and upcoming events, while actively greeting and welcoming all guests into the store. 
  • Actively engage all guests on the sales floor.  Provide excellent customer service by adhering to all customer service initiatives as laid out by the Store Manager. 
  • Actively sell and upsell products based on customer likes and needs
  • Learn and know the product collections that are carried in each location.  Become proficient in the stock we carry to better assist all guests. 
  • Responsible for creating and maintaining merchandising presentation throughout the store including visual presentations.   Keep merchandise stocked and the store properly filled and organized throughout the shift.
  • Maintain general order and cleanliness of merchandise location and stockrooms. Includes cleaning windows, spot sweeping of floors, dusting of merchandise displays and emptying trashcans as needed.
  • Accountable for daily cash register sales and proper check in/check out procedures, adhering to Ryman Hospitality cash-handling policies. Ensure adding on to sales is done with consistency
  • Responsible for work of others as requested.
  • Provide the management team with customer comments and feedback about the merchandise, offerings and experiences at our facilities.
  • Report any concerns, maintenance problems, etc…to management.
  • Responsible for being familiar with emergency procedures and responding accordingly in emergency situations, including properly evacuating the retail location, moving all employees and guests at least 300 feet from the building, should an evacuation become necessary.
  • Perform other duties as assigned.

Qualifications

Education: 

  • HS diploma or equivalent preferred.

Experience:

  • At least one year of experience in customer service, sales, and/or cash handling preferred. 
  • Possess an outgoing personality and an aptitude for sales.