• Retail Supervisor - Ryman

    Job Location(s) US-TN-Nashville
    Posted Date 2 months ago(10/22/2018 4:25 PM)
    Job ID
    2016-1015
    # of Openings Remaining
    1
    Job Location Name
    Ryman Auditorium
    Category
    Retail
    Type
    Full-Time
  • Overview

    To provide direct leadership to the employees responsible for providing flawless, world-class service to guests visiting M&E attractions through gift shop sales and service utilizing the procedures and processes outlined in the location SSTs, based on the Ryman Hospitality Properties Service Basics.

    Responsibilities

    • Provide immediate supervision of the operation including opening and closing the area, providing excellent customer service, distributing cash tills, directing the work to be done and handling cash-out/close-out processes at the end of the shift. Filling a front-line position as needed during the shift. In conjunction with retail team, ensure that sales and profit goals are met through appropriate planning and organization of staff, inventory and expenses.
    • Maintain a well-stocked, well-merchandised store and stockrooms throughout shift; ensuring that apparel remains folded and sized appropriately, that all merchandise is well stocked, the sales floor remains full and visually pleasing to our guests.   Relay inventory concerns and product suggestions to retail team.  Assist with preparations for physical inventory and conduct periodic cycle counts in conjunction with retail team.
    • Accountable for daily cash register sales and proper check in/check out procedures for self and other cash-handling employees.
    • Responsible for scheduling, in addition to training and development of employees based on business needs and events.  Ensure proper coverage is maintained.  Work with retail manager and training manager to execute training programs for all new hires to ensure proper onboarding of sales team.  
    • Lead the team daily through effective pre-shift meetings to set the daily expectations.  Determine and communicate specific employee job assignments and break schedules during the shift.
    • Provide excellent customer service and execute service programs as directed by the retail manager. This includes managing Up Selling, Average Check goals, UPT goals and conversion. Ensure the team is committed to the execution of all service programs.  Coach and develop the team for desired results.
    • Maintain general order and cleanliness of both front of house and back areas including cleaning windows, spot sweeping floors, dusting displays and emptying trashcans as needed.
    • Ensure that all equipment and necessary supplies are in working order and stocked for the upcoming shift, notifying maintenance or other proper source (IT, etc) immediately when equipment failure occurs.
    • Take leadership role in emergency situations; including emergency evacuation, ensuring that both guests and employees in specific area of responsibility have left the building to a location at least 300 feet from the building.
    • Provide polite and courteous service to all guests, serving as the first point of escalation to address any guest concerns.  Responsible for knowing and communicating information about current and upcoming events.  Responsible for  providing management with feedback regarding customer comments and experiences.
    • Other duties as assigned.

    Qualifications

    Education:

    • HS diploma or equivalent preferred.

    Experience:

    • At least 2 years of retail experience, supervisory role preferred.

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