• Retail Customer Service Associate - Opry

    Job Location(s) US-TN-Nashville
    Posted Date 2 weeks ago(10/30/2018 11:49 AM)
    Job ID
    2016-1019
    # of Openings Remaining
    5
    Job Location Name
    Grand Ole Opry
    Category
    Retail
    Type
    Part-Time
  • Overview

    "Country's most famous stage," the Grand Ole Opry is world renowned for creating one-of-a-kind entertainment experiences for audiences of all ages. Beginning as a radio show in 1925, the Opry is a live entertainment institution today, showcasing a mix of country legends with contemporary chart-toppers who have followed in their footsteps. Every year, hundreds of thousands of people make pilgrimages to the Grand Ole Opry to see the show live at its home at the Opry House in Nashville, Tennessee.

    Responsibilities

    • Provide polite and courteous service to all guests. Provide information about current and upcoming events, while actively greeting and welcoming all guests into the store. 
    • Accountable for daily cash register sales and proper check in/check out procedures, adhering to Ryman Hospitality cash-handling policies
    • Responsible for actively up-selling to every sale while on the register. Carry out up selling philosophy as directed by the MOD.
    • Maintain general order and cleanliness of cash register area. Includes keeping register free and clean of additional product.  Maintain back counter and keep organized and clear of excess product and clutter. 
    • Keep merchandise stocked and in neat order on the sales floor and stockrooms throughout the shift
    • Responsible for adhering to customer service initiatives while on the sales floor
    • Provide the management team with customer comments and feedback about the merchandise, offerings and experiences at our facilities.
    • Report any concerns, maintenance problems, etc…to management.
    • Responsible for being familiar with emergency procedures and responding accordingly in emergency situations, including properly evacuating the retail location, moving all employees and guests at least 300 feet from the building, should an evacuation become necessary.
    • Perform other duties as assigned.

     

     

    Qualifications

    Education: 

    • HS diploma or equivalent preferred.

    Experience:

    • At least one year of experience in customer service, sales, and/or cash handling preferred. 
    • Possess an outgoing personality and an aptitude for sales.

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