• Usher - Opry

    Job Location(s) US-TN-Nashville
    Posted Date 2 weeks ago(10/30/2018 11:49 AM)
    Job ID
    2016-1045
    # of Openings Remaining
    4
    Job Location Name
    Grand Ole Opry
    Category
    Guest Services
    Type
    Part-Time
  • Overview

    "Country's most famous stage," the Grand Ole Opry is world renowned for creating one-of-a-kind entertainment experiences for audiences of all ages. Beginning as a radio show in 1925, the Opry is a live entertainment institution today, showcasing a mix of country legends with contemporary chart-toppers who have followed in their footsteps. Every year, hundreds of thousands of people make pilgrimages to the Grand Ole Opry to see the show live at its home at the Opry House in Nashville, Tennessee.

    Responsibilities

    • Verifying ticket information for each show ensuring each ticket is for the correct event. Providing general seating directions at the entrance points to each facility. This includes tearing or scanning tickets or confirmation of proper credentials required for entry to the event and not allowing access to those who did not have the proper credentials or ticket for the event.
    • Confirming seating information after entry and provide seating assistance to guests by providing accurate directions or personal assistance to the proper seat location. Assist with crowd control during events at the stage and in the general seating areas and aisle ways.
    • Distribution of approved handouts including show programs as required per event.
    • Provide prompt response and action in emergency situations with rapid and orderly evacuation of the facility of guests and self to the required distance from the facility being evacuated  and notification of security and paramedics as required for guests in need.
    • Responsible for monitoring assigned area during events; addressing issues with guests who are creating issues such being disruptive to others, sitting in the incorrect seat locations, unauthorized use of video or photography equipment, etc. Approaching guests and informing of required corrective action, contacting management if the situation escalates.
    • Assist with the overall cleanliness of the entire facility, which includes but is not limited to cleaning floor level windows, picking up trash before, during and after shows in the facility and maintaining restrooms.
    • Respond to guest complaints or problems taking corrective action as required to resolve and contacting management in issues outside their area of responsibility.
    • Provide information to guests about Ryman Hospitality Properties, the Nashville area and the current or upcoming events.
    • Report any concerns or maintenance items to Manager or Supervisor.
    • Provide world class service and hospitality utilizing the Ryman Hospitality Properties Service Basic tools.
    • Perform other duties as assigned

     

    Qualifications

    Education:

    • High School diploma or equivalent preferred.

    Experience:

    • Customer Service skills required

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