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Opry Ambassador

Opry Ambassador

Job ID 
2016-1050
# of Openings 
5
Job Location Name 
Grand Ole Opry
Job Location(s) 
US-TN-Nashville
Posted Date 
8/2/2018
Category 
Tours
Type 
Part-Time

More information about this job

Overview

Serves as an ambassador for the Grand Ole Opry engaging guests visiting the Opry as well as potential guests when working off-site. Searches out opportunities to create memory-making moments with Opry guests; proactively engaging guests to welcome them, providing information and exceptional service. Also conducts Opry House tours, fulfilling all functions of the tour guide position often serving as a tour lead for the shift.

 

Responsibilities

  • Responsible for actually creating memorable engagement opportunities with Opry guests during arrival, seating, intermission, tours and departure phases of the visit. Presents a high-energy, entertaining script while escorting guests through the facility. Actively engages the guests throughout the tour while communicating approved information regarding the facility and the company’s entertainment history.
  • Responds to guests’ questions regarding Opry Entertainment facilities or other complex businesses with information provided; avoiding sharing personal opinions or other undocumented information.
  • Assumes responsibility for the safety of the group and facility and handles quick evacuation from the building (quickly moving guest s to at least 300 feet from the facility) should an emergency arise.
  • Proactively share information on other Opry Entertainment products and encourage guests to make purchases and direct them on the best way to enjoy all offers.
  • Ensures that tour guests are presented a photo opportunity.
  • Distributes brochures provided to share information on other Opry Entertainment businesses or Nashville attractions.
  • Collects tickets from individual or groups and ensures only ticketed guests are included in the tour.
  • Where listening devises are utilized, manage and maintain the devices used on tours including taking responsibility for charging and sanitizing the units as well as reporting equipment issues to management.
  • Must be familiar with Nashville attractions and proactively respond to assist guests seeking directions to other Nashville area attractions and points of interest.
  • Performs other duties as assigned.

Qualifications

 Education: 

  • High School Diploma or Equivalent required.

Experience/Skills: 

  • One year of customer service experience. 
  • Public speaking, good oral and listening communication skills preferred.