The Group Sales Service Specialist representative will provide operational support on the day to day transactions of the Attractions Sales Team and service to all group clients.
Coordinate with Sales team to facilitate group reservations for all attractions while handling incoming calls, faxes and emails for reservations and requests of information.
Responsible for maintaining excellent relationships with all clients, requiring a detailed understanding of all group sales contracts, and ensuring agreed upon rates, payment schedules, ticket pick-up, etc are adhered to.
Must have a in-depth understanding of the ticketing system, including accurate order entry, updating, report generation and trouble-shooting utilizing order history information, etc.
Must have an in-depth understanding of NetSuite Sales system, including accurate order entry, updating, report generation and trouble shooting utilizing order history information, etc.
Responsible for tracking order tasks (deposit payments, balance due, ticket counts, restaurant reservations, tour confirmations etc) through NetSuite.
Responsible for courtesy calls prior to visit to engage with customer, confirm details of reservations, number of buses, etc. and for post-visit to thank the client for attending, solicit feedback, etc.
Responsible for contacting clients to confirm final ticket count and collect balance due.
Maintain performing group calendar, including communication with all venues regarding upcoming groups, coordinating signs for the group, and assisting with on-site greeting.
Maintain restaurant reservation calendar.
Maintain tour confirmation calendars for Ryman and Opry House
Involvement in client FAMS, Site Inspections, special events and Show MOD for Sales Team to help foster account relationships with team; and assist with Tour Group demands, cancels and rebooks, ticket delivery, etc.
Act as a liaison between Sales and Operations to facilitate excellent customer service for group clients.
Responsible for emailing group confirmations and verification letters.
Perform other duties as assigned.
High school diploma or equivalent required, some higher education preferred.
One year of Customer Service experience required.
Ability to deal with both internal and external customers.
Strong written and verbal communication skills required.
Strong organization skills, ability to prioritize and manage multiple tasks (moving quickly from one to the other) are also required.
Must be a self-starter and possess high energy.
Strong Microsoft office application and PC skills required. Knowledge of ticketing and ticketing systems preferred.
This position requires a pre-employment drug screening.