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Ticketing Representative - Ryman

Ticketing Representative - Ryman

Job ID 
2017-1146
# of Openings 
5
Job Location Name 
Ryman Auditorium
Job Location(s) 
US-TN-Nashville
Posted Date 
10/25/2017
Category 
Customer Service/Support
Type 
On Call

More information about this job

Overview

To serve as the front-line sales and information representative for the company, selling all Ryman HP attractions to guests calling the call center or visiting one of the box offices.  To provide excellent customer service in responding to guests’ questions and requests while maximizing sales opportunities and revenue.

Responsibilities

  • Represent Ryman HP directly to inquiring customers, effectively communicating knowledge of all Ryman HP businesses and the specific offerings of each attraction, selling, cross-selling and up-selling to inquiring customers.
  • Must be familiar with all current promotions and advertising campaigns and must maintain “updated” files in order to access and effectively communicate specific details quickly and smoothly when inquiries are made.
  • Must be proficient with ticketing systems used by Ryman HP.  Accuracy of input data is paramount as errors can result in poor guest service, guest dissatisfaction and loss of revenue.
  • Must work quickly in a fast-paced environment while maintaining an attitude of calm helpfulness to the guests and an efficient sales service for the company (continuing to up sell gold circle, packages, other products and attractions, etc.)
  • Must be knowledgeable of and able to communicate details of all activities occurring in Ryman HP facilities. This includes communicating which are private and which are ticketed, advising how tickets are obtained and actively selling those available through ticketing systems utilized by Ryman HP.  Must also be aware of other attractions and events within the city and direct guests appropriately when they inquire.
  • Problem solving is a responsibility of the position including assisting guests in changing reservations to accommodate their personal circumstances, misunderstandings, and complaints. 
  • Perform daily cash-out procedures balancing tills and sales, following the established company guidelines and procedures as outlined in the SST.
  • May be responsible for making out-going calls as assigned to make guests aware of even schedule changes, to collect balances due, or for marketing purposes
  • Must be familiar with emergency evacuation procedures and assist in quickly moving guests and Ryman HP at least 300 feet from the building.
  • Must be familiar with ticketing systems and equipment functionality, contacting
  • the appropriate person immediately reporting specifically which functions are
  • not performing appropriately.
  • Perform other duties as assigned.

Qualifications

Education:           

  • High school diploma required  - some higher education preferred

Experience:        

  • One or more years experience in customer service preferred.  General computer knowledge/skills required.   Strong communication skills required.