• Restaurant Lead

    Job Location(s) US-TN-Nashville
    Posted Date 1 week ago(10/11/2018 4:51 PM)
    Job ID
    2017-1165
    # of Openings Remaining
    1
    Job Location Name
    Café Lula
    Category
    Food and Beverage
    Type
    Full-Time
  • Overview

    Responsible for assisting with the overall management of Café Lula Food and Beverage Operations; including proper cash handling procedures, set up and closing of cash registers, and ensuring proper food handling and sanitation practices are followed and handling any customer issues and complaints; ensures that all staff are trained and following protocol and procedures while on duty serving guests.

    Responsibilities

    • Assists with the management of the overall Café Lula operations, including staffing responsibilities (training, discipline, evaluations, etc) of the part-time and on-call Food and Beverage Operational staff. Assist manager with updating correspondence for staff, keeping employee records up to date and for preparation for and presentation of pre-shift meetings.
    • Support Restaurant Manager with preparation and communication of staff schedules based on review of attendance projections and ticket sales, and implements that schedule on a daily basis, ensuring all required positions are filled at all times during a show or event (based on actual attendance and house make-up) while also making sure appropriate staff breaks are taken and staff hours are properly controlled as budgeted.
    • Responsible for checking in and receiving shipments ensuring that required documents are properly completed and turned in to cost control. Performs cash-out procedures balancing tills and sales for other employees, ensuring proper cash-handling processes are followed. 
    • Responsible for proper time-keeping of staff hours, ensuring hours worked are reported accurately and for compiling labor reports, comparing actual to budget and to plan, based on the forecasted attendance, etc.  Responsible for timely reporting of labor hours for events, when those hours must be properly billed to the client.
    • Responds to guests issues and complaints, taking appropriate action as necessary to respond to “guest in distress” situations or to “make it right” when problems have arisen.  Assumes responsibility for the safety of the guests and facility, responding to extreme weather conditions or other emergency, including handling quick evacuation from the building.
    • Ensures that all supplies and equipment are on-hand and assigned as necessary for each event.  This includes preparing tills and setting up registers, ensuring radios are charged and assigned to appropriate staff, as well as general supplies (pens, pencils, register tape, claim checks, etc) are provided to the staff that require them.
    • Serves as a leader on the Operations team, filling the role of other leader positions as necessary to ensure proper management coverage, and as such much be familiar with all aspects of the operation, specifically with guest services.
    • Performs other duties as assigned.

    Qualifications

    Education           

    • High School Graduate, college preferred.

    Experience        

    • Minimum of one year supervisory experience required.
    • Minimum one year experience in customer service required. Excellent public speaking skills required.  Good oral and listening communication skills required.  General computer knowledge/skills required.

    Licenses/Certifications 

    • Valid Tennessee Driver’s License and satisfactory driving record required.

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