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Retail Customer Service Associate - Ole Red

Retail Customer Service Associate - Ole Red

Job ID 
2017-1196
# of Openings 
2
Job Location Name 
Ole Red - Tishomingo
Job Location(s) 
US-OK-Tishomingo
Posted Date 
8/21/2017
Category 
Retail
Type 
Part-Time

More information about this job

Overview

Ole Red - Tish

The Retail Customer Service Associate provides outstanding customer service to the guests of Opry Entertainment Group’s newest iconic experience, Ole Red located in Tishomingo, Oklahoma. The Retail Customer Service Associate will have the unique privilege of getting in on the ground floor of this new endeavor scheduled to open September 2017. This individual will promote retail products while providing flawless service within the retail store of Ole Red.

Responsibilities

  • Provide polite and courteous service to all guests. Provide information about current and upcoming events, while actively greeting and welcoming all guests into the store. 
  • Actively engage all guests on the sales floor.  Provide excellent customer service by adhering to all customer service initiatives as laid out by the Store Manager. 
  • Actively sell and upsell products based on customer likes and needs
  • Learn and know the product collections that are carried in each location.  Become proficient in the stock we carry to better assist all guests. 
  • Responsible for creating and maintaining merchandising presentation throughout the store including visual presentations.   Keep merchandise stocked and the store properly filled and organized throughout the shift.
  • Maintain general order and cleanliness of merchandise location and stockrooms. Includes cleaning windows, spot sweeping of floors, dusting of merchandise displays and emptying trashcans as needed.
  • Accountable for daily cash register sales and proper check in/check out procedures, adhering to Ryman Hospitality cash-handling policies. Ensure adding on to sales is done with consistency
  • Responsible for work of others as requested.
  • Provide the management team with customer comments and feedback about the merchandise, offerings and experiences at our facilities.
  • Report any concerns, maintenance problems, etc…to management.
  • Responsible for being familiar with emergency procedures and responding accordingly in emergency situations, including properly evacuating the retail location, moving all employees and guests at least 300 feet from the building, should an evacuation become necessary.
  • Perform other duties as assigned.

Qualifications

Education: 

  • HS diploma or equivalent preferred.

Experience:

  • At least one year of experience in customer service, sales, and/or cash handling preferred. 
  • Possess an outgoing personality and an aptitude for sales.