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System Analyst

System Analyst

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Information Technology

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This position will be dedicated to the team that responsible for implementing systems for all Ole Red and Opry City Stage locations. Serves as primary point of contact for all IT applications and primary liaison between internal IT, REIT users and application vendors.  Acts as the lead expert to provide internal support and maintain standards of designated applications.


  • Responsible for performing setups and maintain designated system functionality to provide a stable operating environment for the end user community.  Works with other IT STAR’s to solve complex problems. 
  • Maintains System Support Structure documentation for designated IT applications.
  • Serves as the top-tier application support escalation point to the business stakeholders in accordance with the System Support Structure.  
  • Troubleshoots user helpdesk issues in a timely manner and communicate status to requestors. 
  • Consults with other members of IT to identify the impact of changes in the IT landscape and mitigate systems risks.  Tests and approves changes as they relate to designated applications, coordinates appropriate user acceptance testing, timing of changes and ensures proper communication has been released prior to all changes.
  • Actively participates and serves as a primary system subject matter expert on project teams. 
  • Performs end-user training as needed for designated applications.  Aides in the development of training materials. 
  • Maintains application compliance for PCI and SOX audit purposes.  This includes relevant documentation, testing and validation of regulations and reviews findings with Risk and Assurance as well as identified external audit organizations.  Responsible for any corrective actions taken.
  • Assists in determining future hardware and software requirements for the REIT, as well as obtain relevant pricing from vendor products and services.
  • Prepares RCA documentation as needed for designated applications and ensures all action items and implementation steps are completed timely.
  • Manages small projects as required.  Maintains documentation to ensure visibility and delivery of solutions on time, within scope and budget.
  • Researches the industry and maintains awareness of hospitality and technology industry trends and issues, along with new functionality of designated applications.
  • Uses knowledge to suggest to business partners and IT management strategies and improvements to support Gaylord’s differentiation and competitive advantage.
  • Suggests methods of improving business practices and/or guest service. 
  • Manages all aspects of vendor contracts including, but not limited to contract execution, PO’s, invoices, monthly accruals, forecasting and budgeting.  Manages vendor contracts and ensures costs and SLA’s are appropriately accounted for.  Maintains support and maintenance forecasts process for designated applications.   
  • Perform other duties as assigned.



  • B.S degree in Information Systems, related experience.


  • Minimum 6 years experience in business applications support or administration.  Strongly prefer hospitality industry experience. Must possess strong analytical and investigative skills, excellent interpersonal communication skills with the ability to write technical reports understandable to non-IT staff.