• Concessions Lead

    Job Location(s) US-TN-Nashville
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    # of Openings
    Job Location Name
    Grand Ole Opry
    Food and Beverage
  • Overview

    To provide direct leadership to the employees responsible for providing flawless, world-class service to guests visiting M&E attractions, through production and sales of food and beverage, through gift shop sales and service, and by serving as greeters, ticket takers, ushers utilizing the procedures and processes outlined in the location SSTs, based on the Ryman HP Service Basics.


    • Provide immediate supervision of the operation including opening and closing the area, distributing cash tills, performing returns/exchanges as needed, directing the work to be done, ensuring employees have adequate change and handling cash-out/close-out processes at the end of the shift, and filling a front-line position as needed during the shift.
    • Maintain general order and cleanliness of both front of house and back areas including cleaning windows, spot sweeping floors, dusting displays and emptying trashcans as needed; proper preparation of food par levels before and during events; ensuring locations adhere to all health department requirements at all times in food storage, handling and service areas; and orderly distribution of programs and approved hand-outs in host/ess areas. 
    • Work with employees to ensure restroom cleanliness is maintained throughout the event and trash is picked up immediately following the event in addition to general pick-up, clean-up during the shift.
    • Accountable for daily cash register sales and proper check in/check out procedures for self and other cash-handling employees.
    • Determine and communicate specific employee job assignments and break schedules during the shift.  May be responsible for scheduling employees, depending on specific department. 
    • Responsible for training new employees.
    • If working in the F&B area, must be knowledgeable of all requirements and procedures regarding the sales of alcohol, ensuring that only those employees who qualify (of lead age, and possess a ABC card for sales of liquor or wine) are assigned to an alcohol sales location.
    • Provide polite and courteous service to all guests, serving as the first point of escalation to address any guest concerns.  Responsible for knowing and communicating information about current and upcoming events.  Responsible for providing management with feedback regarding customer comments and experiences.
    • Must understand all aspects of the facility host(ess) positions including how to properly direct guests to specific seating locations, assist guests with special needs and respond to any seating issues, working with the Ticketing staff for resolution should a double-seating or other seating problem occur.
    • Ensure that all equipment and necessary supplies are in working order and stocked for the upcoming shift, notifying maintenance or other proper source (IT, etc) immediately when equipment failure occurs.
    • Take leadership role in emergency situations; including emergency evacuation, ensuring that both guests and employees in specific area of responsibility have left the building to a location at least 300 feet from the building.
    • Other duties as assigned.



    • HS diploma or equivalent preferred


    • At least 2 years of F&B experience, supervisory role preferred.




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