• Corporate Operations Trainer – Restaurants & Venues

    Job Location(s) US-TN-Nashville
    Posted Date 2 weeks ago(10/30/2018 3:49 PM)
    Job ID
    2018-1407
    # of Openings Remaining
    1
    Job Location Name
    Corporate - Ryman Hospitality Properties, Inc.
    Category
    Other
    Type
    Full-Time
  • Overview

    The Corporate Operations Trainer will act as a business partner with the operations teams of our world-renowned entertainment brands including Grand Ole Opry, Ryman Auditorium, Opry City Stage and Ole Red.  This role will be responsible for driving our "people-centric" company culture, developing and implementing training standards and promoting exceptional service within each location. 

    Responsibilities

    • Collaborate with venue operations teams to create training and development programs related to job skills, guest service and safety.
    • Manages the execution of training, conducts on-going proficiency tests and monitors long term knowledge retention. 
    • Facilitates and maintains the departmental training program, to include the Train the Trainer courses and certifications.
    • Assists with selection and development of departmental trainers.   
    • Provides coaching to restaurant and venue operations leaders and trainers to ensure effective on-going training and re-training is maintained within daily operations.
    • Develops plan, coordinates team, and ensures proper execution for new restaurant and/or venue openings processes, systems and standards.
    • Develops and executes Manager in Training Programs for key operational positions. 
    • Serves as a resource for department leaders in the assessment and evaluation of their individual team’s effectiveness.
    • Provide and oversee required regulatory training.
    • Consistently models and promotes Ryman Hospitality Properties’ culture. 
    • Assist with additional training programs as requested. 
    • Perform other duties as assigned.

    Qualifications

    Education:

    • Bachelor’s degree in Education, Business or a related field preferred.

    Experience:

    • Minimum of two years hospitality operations experience strongly preferred.
    • Previous training experience strongly preferred. 
    • Previous experience in restaurant industry preferred.

    Knowledge, Skills, & Abilities:

    • Proficiency in MS Office Outlook, Word, PowerPoint and Excel
    • Demonstrated ability to facilitate classroom instruction, group sessions and individual coaching effectively
    • Excellent oral and written communication skills
    • Solid understanding and knowledge of the restaurant and hospitality businesses
    • Strong executive presence
    • Ability to influence and motivate staff
    • Relationship builder; partners cross-functionally and works effectively with various levels of the organization
    • Strong work ethic, takes initiative, self-sufficient and highly organized
    • Ability to multi-task projects and priorities to meet the needs of the organization
    • Ability to travel to remote locations on a limited basis

    Licenses/Certifications:

    • This position requires pre-employment drug screening.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed