• Restaurant Manager - Ole Red Gatlinburg

    Job Location(s) US-TN-Gatlinburg
    Posted Date 2 weeks ago(11/29/2018 9:45 PM)
    Job ID
    # of Openings Remaining
    Job Location Name
    Ole Red Gatlinburg
    Food and Beverage
  • Overview

    This role will work in close partnership with the Assistant General Manager (AGM) and the General Manager (GM) on the development, implementation and execution of the business strategies – to include service and sales strategies, operational budget, restaurants/bars and banquets/catering.


    • Oversee staff and operations of the front-of-house restaurant. Restaurant managers could be assigned to manage any of the various operational groups (i.e., servers and hosts, bartenders and barbacks, catering and event sales).
    • Ensure consistent positive guest experiences through continuous interaction and feedback requests
    • Respond to negative feedback by taking all appropriate actions to diffuse the situation and turn it into a positive one
    • Actively participle in the attraction, selection and development of front line and management staff
    • Develop direct reports by communicating performance expectations and delivering timely feedback
    • Seek opportunities to enhance revenue and produce new possibilities in all areas of operations
    • Provide leadership and support for Ole Red by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
    • Partner with the AGM and GM to prepare annual budgets, as well as P&L oversight/management
    • Participate in the development of long and short-term plans for revenue growth and cost control measures
    • Ensure systems are in place for all inventories/controls
    • Provide support for all entertainment programming for the main floor
    • Meet and exceed all financial budgeted expectations for Ole Red 
    • Ensure compliance with corporate standards to maintain a working environment that is free of discrimination and harassment
    • Maintain a positive attitude while remaining objective in all circumstances
    • Communicate and uphold all corporate standards, guidelines, policies and procedures
    • Partner with the AGM and GM on physical facility to ensure proper maintenance and repair
    • Maintain composure to assuage potential volatile situations in a positive, effective manner
    • Maintain personal integrity by abiding by and supporting the values and principals of the company
    • Support high level of community involvement and partnership via personal and/or team presence and participation at designated events/functions
    • Perform other duties as assigned



    • High school diploma required
    • College degree is preferred; Bachelor’s degree in hotel/restaurant management is desired
    • A combination of practical experience and education will be considered as an alternative


    • Minimum three years of progressive restaurant management experience required
    • Proficient knowledge and experience with Microsoft Office (Outlook, Word, Excel)
    • Aloha Point of Sale, Compeat and Hot Schedules experience a plus
    • Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports desired

    Knowledge, Skills & Abilities:

    • Strong knowledge in the following dimensions of restaurant functions required: food planning and preparation, purchasing, sanitation, security, corporate compliance, recordkeeping, and preparation of reports
    • Outstanding leadership, communication and training skills
    • Ability to establish clear direction, set goals, monitor progress and measure results
    • Passion for the hospitality business and compassion for people
    • Capable of creating fun in a fast-paced and stressful environment
    • Ability to communicate assertively in a non-aggressive, candid manner


    • Servsafe
    • ABC Certification
    • Valid TN driver’s license
    • This position requires a pre-employment drug screening


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