The CIO is accountable for defining and delivering IT strategy and capabilities across the enterprise (venues, F&B, retail, content creation and distribution). This includes data analytics and business intelligence, development and support, infrastructure, security and technical services. The CIO will be responsible for giving oversight and direction to the IT team and business leaders on strategy, standards, and opportunities for shared services in support of business operations to improve operational efficiency, service quality, consumer data management, information security and achievement of Company growth objectives including organic, new venue development and acquisition integration. The CIO is a key contributor to the company’s strategy and planning process and will be responsible for both IT operations and for technology and digital innovation. It is critical for the CIO to build strong and productive relationships with all business unit leaders, including JV partners, making IT a business enabler. The CIO will manage an IT organization of approximately 25 team members.
Strategy – As a member of the senior management team, make key contributions to the formulation of the company’s business and digital strategies. Proactively advise senior leadership on emerging technologies and digital trends that are most relevant to the company’s goals and needs. Help determine capital investment parameters, priorities and risks for enterprise-wide IT initiatives to maximize ROI.
Leadership – Develop an IT vision, strategy, and roadmap, and lead the IT team and its business partners in effective execution. Ensure, on an ongoing basis, that current and planned technical architecture, investments and solutions are aligned with company business objectives. Prepare and monitor IT operational budgets that meet prevailing business objectives and constraints. Develop and execute an analytics program that will allow company business leaders to make data-based decisions. Build strong relationships with business units and their leaders across the enterprise, and develop a detailed understanding of their issues, challenges and opportunities. Implement the most appropriate and effective IT organizational design to support and engage with the business. Ensure transparency and collaboration between the IT organization and its business partners.
Team Development - Hire, develop, and retain a highly-qualified team of IT professionals. Foster a culture of innovation, accountability and a “business-first” mentality in the IT organization. Ensure that the organization has strong systems analysis and project management skills, and the ability to execute business-critical projects. Develop and maintain a plan that provides for succession and continuity in the most critical IT management positions.
IT Operations - Direct the design, planning, implementation, and maintenance of the IT infrastructure that supports the company’s operations and business applications. Establish metrics for managing IT effectiveness and impact on the business. Establish appropriate service levels and the processes to ensure that KPIs are met. Maintain oversight of all IT projects, ensuring that commitments are properly planned, staffed, monitored and reported. Establish a comprehensive enterprise information security program to ensure the integrity, confidentiality and availability of relevant data. Lead the design and implementation of an enterprise-wide disaster recovery and business continuity plan. Establish and enforce IT policies, processes, portfolio management, development standards and methodologies. Review, recommend, and oversee all vendors and managed service agreements for computing, telecommunications, IT services, and equipment.
Leadership and Communications
Can create a clear strategic vision for information technology that supports business objectives and can execute on that vision. Able to work collaboratively with diverse leaders, communicate an IT vision and strategy across all levels of the organization, and build consensus around key initiatives and projects. Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences. Demonstrated ability to recruit, hire and motivate a high performing IT team that values transparency and accountability. Possesses exceptional business acumen, analytical and problem-solving abilities. Excellent negotiating skills with internal customers, JV partners and external service providers. Comfortable with ambiguity; can handle the unexpected with flexibility. A team player who favors collaborative approaches when working with internal and external partners. Proven ability to build trust with others through a commitment to the highest ethical and professional standards. A high energy executive; tenacious and passionate about reaching the goal, while keeping ego in check.
Demonstrated experience driving digital transformation and business growth through innovation and the implementation of technology. Possesses solid knowledge in emerging technologies in the digital media space, and the ability to apply these in the service of the company’s key business goals. Experience leading complex, major change initiatives; demonstrated skills in change management. Experience building an enterprise level data analytics capability.
An entrepreneurial mindset; able and interested to pursue new business opportunities. Customer-service oriented. Builder of strong technology vendor partnerships, and able to manage multiple vendor relationships to ensure the best performance and financial return. Demonstrated experience with SaaS, cloud-based, and outsourced solutions through third party providers.
Knowledge of a range of vendor technology solutions (digital media); able to select and integrate the most appropriate technologies to support the business. Demonstrated ability to design and implement comprehensive approaches to cyber security and risk management. Outstanding organizational skills, and the ability to manage multiple priorities in a fast paced, high pressure environment.
A bachelor’s degree is required. An advanced degree in a related field, such as computer science, engineering and/or business (MBA) is strongly preferred.
Minimum 10 years of experience with 5 of those years in a senior leadership IT role (CIO or equivalent position preferred). Hospitality or media industry experience including OTT and/or a multi-unit geographically-distributed environment is highly desirable. Demonstrated business acumen to work effectively with other executives in achieving key business and technology goals. Proven expertise in strategic planning, execution and project management. Demonstrated experience developing high performance teams. Exceptional written/verbal communication and interpersonal skills required. Familiarity with business intelligence and sustainable technology trends.
ITIL, PMI/PMP (plus)