• General Manager - Ole Red Orlando

    Job Location(s) US-FL-Orlando
    Posted Date 4 weeks ago(8/22/2019 10:07 AM)
    Job ID
    Job Location Name
    Ole Red Orlando
    Food and Beverage
  • Overview

    The General Manager is responsible for all daily operational and guest experiences at Ole Red (a restaurant, bar, and entertainment destination).  He/she will monitor the development, implementation and execution of the business strategies. This includes all aspects of unit operations: service strategy, operational budget and sales strategies, entertainment strategy and programming, culinary, restaurants/bars, retail, and banquets/catering. The General Manager will grow revenue and maximize the financial performance of the attraction through products and services that meet or exceed the needs and expectations of the target customer.




    • Organize and lead all staff and operations of the restaurant
    • Provide overall leadership and support for all restaurant, retail and management functions by creating the appropriate culture and character of the venue through his/her own influence
    • Ensure positive guest service in all areas
    • Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
    • Actively participle in the attraction, selection, development, and retention of restaurant staff and management
    • Develop direct reports by communicating performance expectations and delivering timely feedback
    • Create and execute revenue enhancing opportunities to produce new possibilities in all areas of operations
    • Partner with company leadership to prepare annual budgets, as well as conduct P&L oversight/management
    • Develop long and short-term plans for revenue growth and cost control measures
    • Ensure that the restaurant, as well as individual departments meet or exceed all financial budgeted expectations
    • Establish systems are in place for all inventories/controls
    • Work with internal business partners to provide oversight and support for all entertainment programming
    • Maintain a positive attitude while remaining objective in all circumstances
    • Communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state, and federal laws and regulations
    • Manage the security function to protect the assets of the restaurant and the personal safety of the employees and guests
    • Facilitate proper communication and organization within the venue, as well as to and from the corporate office
    • Provide conflict resolutions in a positive, effective manner
    • Ensure compliance with corporate standards to maintain a working environment that is free of discrimination and harassment
    • Manage physical facility to ensure proper maintenance and repair
    • Maintain personal integrity by abiding by and supporting the values and principals of the company
    • Support high level of community involvement and partnership via personal and/or team presence and participation at designated events/functions
    • Ensure that all special events are executed properly, to the client’s satisfaction
    • Perform other duties as assigned



    • High school diploma required
    • College degree is preferred; BS degree in hotel/restaurant management is desirable
    • A combination of practical experience and education will be considered as an alternative



    • Minimum five years of progressive restaurant management experience
    • Proficient knowledge and experience with Microsoft Office (Outlook, Word, Excel)
    • Aloha Point of Sale, Compeat and Hot Schedules experience a plus
    • Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports desired

    Knowledge, Skills, & Abilities:

    • Strong understanding of all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests
    • Outstanding leadership, communication and training skills
    • Ability to establish clear direction, set goals, monitor progress and measure results
    • Passion for the hospitality business and compassion for people
    • Capable of creating fun in a fast-paced and stressful environment


    • Servsafe
    • ABC Certification
    • Valid driver’s license
    • This position requires a pre-employment drug screening


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