• Museum Host Guide

    Job Location(s) US-TN-Nashville
    Posted Date 4 weeks ago(8/22/2019 12:50 PM)
    Job ID
    2019-1696
    Job Location Name
    Ryman Auditorium
    Category
    Tours
    Type
    Part-Time
  • Overview

    Provide flawless customer service to guests with interests in venue, entertainment and architectural history, who wish to explore a National Historic Landmark. Assist guest in achieving the maximum museum experience with two (2) tour types: SelfGuided (SGT) and BackStage (BST).

    Responsibilities

    • Podium Station:  Enthusiastically greet guests arriving to take one of the Ryman’s tours, properly registering them as “Walk-in”, “BST”, or “Bus Tour”.  Direct guests to the proper starting point oftheir tour, depending on the tour type the guest is seeking.
    • Maintain contact with LEAD and other museum staff members regarding BSTs and bus tour arrivals.
    • BackStage Tour Station:  Lead guests on a 30 minute BST, giving pertinent information regard-ing previous venue usage, former venue names, former entertainers gracing the stage, and an ppropriate historic time-line.  Also, Guide will include major physical changes that the building has endured since the building’s inception in 1892.
    • Photography Station:  :  Invite guests to have photos made, registering each guest by name, photographing, printing and framing each purchased photo, and collecting the money for each purchased photo.  Also invites guests to take photos with personal cameras. 
    • Also responsible for informing Museum Supervisor of conditional changes of guitars used in photos as props (broken strings, lost bridge pins, lost bridge saddles, batteries, etc…)
    • Video Station:  Properly operate the DVD, both for daily opening and closing operations.  Present tour instructions and building directions & safety precautions following each DVD presentation.
    • Ask Me Station:  Host/Guides will be available in the lobby to guests seeking directions to other landmarks, museums, hotels, local eateries, and other points of interest with in the Nashville community.
    • Other duties as required.

    Qualifications

    Education:          

    • High School diploma or equivalent.

    Experience:       

    • At least 3 years positive experience working with the public Leadership skills are necessary for full-time Host/Guides, as they may be asked to substitute as a Museum Lead or Lead Assistant.

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