• Security Department Trainer

    Job Location(s) US-TN-Nashville
    Posted Date 3 weeks ago(1/24/2020 8:18 AM)
    Job ID
    2020-1928
    Job Location Name
    Ryman Auditorium
    Category
    Security
    Type
    Full-Time
  • Overview

    To develop and train staff to perform work as required with the knowledge, skills, and motivation to carry out work-related tasks.  The goal is to enhance employees’ skills, performance, productivity and quality of work.

    Responsibilities

    • Training - Influence and implement ongoing company training programs in partnership with the Training Manager. Adequate teaching ability including, but not limited to, proficiency in subject matter, ability to recognize and capitalize upon teachable moments, creativity in training style, and patience. Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them.
    • Communication – Regularly communicating expectations, guidance, customer service, and employee recognition matters and other opportunities. Ensure that company policies and events are communicated in a timely manner.
    • Employee Feedback - Evaluate and provide feedback to trainees: identify strengths and weaknesses, provide a tailored work environment in those identified areas, and effectively communicate feedback. Monitor and review progress of trainees through questionnaires and discussions with managers.  Help employees solve specific training problems, either on a one-on-one basis or in groups.
    • Company culture - Uphold our company culture while applying positive and engaging training techniques to trainees. Be a strong team player who maintains open and positive relations with all divisions of the company.
    • Commit to the Train the Trainer process and scheduled meetings with Training Manager.
    • Assist Training Manager with the development of strategic plans, including developing a yearly and quarterly plan to train all security employees.
    • Develop a trackable program to onboard new hires, as well as current staff. This should be communicated to the Security Manager, the new employee, and tracked in their file.
    • Develop and track all weekly security training topics that are used in the event briefings.
    • Performs other duties as assigned.

    Qualifications

    Education:            

    • High school diploma or equivalent required, college degree preferred

    Experience:         

    • Minimum 2 years’ experience in a leadership role and/or exhibits high growth potential within current department.     

    Knowledge, Skill & Abilities:    

    • Excellent organizational and communication abilities. 
    • Ability to work a flexible schedule including nights and weekends. 
    • Possess the following skills:  strong communication skills, leadership, professionalism, ability to influence, critical thinker, innovator, motivator, observational and debriefing skills

    Licenses/Certifications:  

    • Must have valid CPR certification or attain certification within 90 days of start date
    • Must have valid State of Tennessee Unarmed Security License or attain license in accordance with state law
    • Must complete Crowd Management Training
    • This position requires a pre-employment drug screening.

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