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To carry out the company mission of creating authentic, memorable entertainment experiences which inspire people, within the retail areas of M&E, (including retail locations at the Ryman Auditorium, the Grand Ole Opry House and Plaza, Opry Originals, 65 South and at off-site in which Ryman Hospitality participates). Adhere to the company service basics while providing flawless service to all our guests while promoting the retail products within each location. If FT this position would serve as a lead under the leadership of the Supervisor on Duty.
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To provide direct leadership to the employees responsible for providing flawless, world-class service to guests visiting M&E attractions through gift shop sales and service utilizing the procedures and processes outlined in the location SSTs, based on the Ryman Hospitality Properties Service Basics.
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To carry out the company mission of creating authentic, memorable entertainment experiences which inspire people, within the retail areas of M&E, (including retail locations at the Ryman Auditorium, the Grand Ole Opry House and Plaza, Opry Originals, 65 South and at off-site in which Ryman Hospitality participates). Adhere to the company service basics while providing flawless service to all our guests while promoting the retail products within each location.
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Provide flawless customer service to guests with interests in venue, entertainment and architectural history, who wish to explore a National Historic Landmark. Assist guest in achieving the maximum museum experience with two (2) tour types: SelfGuided (SGT) and BackStage (BST).
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Maintain a safe and secure environment for guests, clients and employees of Grand Ole Opry House, Ryman Auditorium, Corporate Buildings and surrounding properties. Provide crowd control and enforce company policies while treating all guests, clients and employees with courtesy, dignity and respect. Protect company property.
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Provide world class hospitality and service to guests who come to events and functions at the Ryman Auditorium. Duties are specified in the SST, and include verifying tickets, serving as an usher to assist guests with seating location, distribution of approved handouts, assisting with crowd and photography control, responding to guest’s questions, assisting with providing a clean facility during and after events. Responsible for prompt response and appropriate action in emergency situations.
Must work either Friday or Saturday every week (employee choice) from the time they start until Jan 5, 2019.
Must work every Sunday from the time they start until Jan 5, 2019.
Must be able to work three of the following dates:
- Wednesday, Nov 21 (Day before Thanksgiving)
- Friday, Nov 23 (Black Friday)
- Saturday, Nov 24
- Sunday, Nov 25
- Sunday, Dec 23
- Monday, Dec 24 (Christmas Eve)
- Saturday, Dec 31 (New Year’s Eve)
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Perform various duties within the Retail Warehouse. Count and inspect quantities of materials and product. Prepare merchandise for retail locations and shipments, and deliver merchandise as needed.
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Warehouse Supervisor to oversee and coordinate the daily warehousing activities including receiving, processing and distributing incoming retail merchandise to retail outlets of Ryman Hospitality Properties, Inc. They will implement production, productivity, quality and customer service standards and achieve the appropriate level of volume within time limits.
Ultimately, being able to ensure that daily operations meet and exceed daily performance expectations.
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The Database Marketing Manager will spearhead the implementation and ongoing management of the new Opry Entertainment Group Customer Data Platform. The role will require strategic planning and research regarding the utilization of customer data to inform marketing strategy, business and product development decisions, and sponsorship valuation. The Manager must identify new and existing data sources to verify validity and monitor collection methods to ensure compliance. The Manager will collaborate and communicate frequently with several teams including digital marketing, customer service, sales, IT services, and on-site teams for each brand.
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Provide executive assistance to SVP Programming & Artist Relations / GM Grand Ole Opry. Serve as administrator of the Opry Trust Fund.
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The Assistant General Manager is responsible for all daily operations and guest experiences at Ole Red (a restaurant, bar, and entertainment destination). This role will work in close partnership with the GM on the development, implementation and execution of the business strategies – to include service and sales strategies, operational budget, restaurants/bars and banquets/catering.
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The Executive Sous Chef will define the Ole Red culinary brand by creating and executing menu recipes. This individual will oversee the staff and details related to the production and execution of the menu items.
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This role will work in close partnership with the Assistant General Manager (AGM) and the General Manager (GM) on the development, implementation and execution of the business strategies – to include service and sales strategies, operational budget, restaurants/bars and banquets/catering.
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The Sous Chef will create and execute the menu recipes defined by the Executive Sous Chef. This individual will oversee the staff and details related to the production and execution of the menu items.
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Consistently meet or exceed the financial, operational and customer service goals of the M&E Group retail division. Define and manage the daily operations of all M&E Group retail outlets including customer service, sales, planning, expenses, warehousing, inventory movement, merchandising and human resource functions.
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Serve food and beverage items with a knowledgeable, friendly and helpful manner to all guests. Work as a team to ensure every guest has a great experience.
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Responsible for cleaning and resetting tables along with maintaining restaurant cleanliness in an efficient, professional manner. Assist in receiving and stocking deliveries.
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Responsible for managing the bar, preparing and serving alcoholic or non-alcoholic beverages to customers. Serving food and beverage items with a knowledgeable, friendly and helpful manner to all guests. Work as a team to ensure every guest has a great experience.
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Responsible for all preparation and production of food, and sanitation according to company standards.
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This position will coordinate human resources activities including employee relations, orientation, recruiting, benefits, and training while consistently demonstrating the company culture.
