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To provide direct leadership to the employees responsible for providing flawless, world-class service to guests visiting M&E attractions through gift shop sales and service utilizing the procedures and processes outlined in the location SSTs, based on the Ryman Hospitality Properties Service Basics.
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To carry out the company mission of creating authentic, memorable entertainment experiences which inspire people, within the retail areas of M&E, (including retail locations at the Ryman Auditorium, the Grand Ole Opry House and Plaza, Opry Originals, 65 South and at off-site in which Ryman Hospitality participates). Adhere to the company service basics while providing flawless service to all our guests while promoting the retail products within each location.
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Maintain a safe and secure environment for guests, clients and employees of Grand Ole Opry House, Ryman Auditorium, Corporate Buildings and surrounding properties. Provide crowd control and enforce company policies while treating all guests, clients and employees with courtesy, dignity and respect. Protect company property.
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To serve as the front-line sales and information representative for the company, selling all Ryman HP attractions to guests calling the call center or visiting one of the box offices. To provide excellent customer service in responding to guests’ questions and requests while maximizing sales opportunities and revenue.
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Provide world class hospitality and service to guests who come to events and functions at the Ryman Auditorium. Duties are specified in the SST, and include verifying tickets, serving as an usher to assist guests with seating location, distribution of approved handouts, assisting with crowd and photography control, responding to guest’s questions, assisting with providing a clean facility during and after events. Responsible for prompt response and appropriate action in emergency situations.
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Provide support for Media & Entertainment events and other activities.
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- Provide support for Media & Entertainment events and other activities.
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Responsible for systemic, accurate and timely movement of merchandise between all M&E Group retail outlets and warehouse; appropriate entry of such movements and shipments within our inventory and online systems; and fulfillment of orders placed through our online stores.
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Perform various duties within the Retail Warehouse. Count and inspect quantities of materials and product. Prepare merchandise for retail locations and shipments, and deliver merchandise as needed.
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Warehouse Supervisor to oversee and coordinate the daily warehousing activities including receiving, processing and distributing incoming retail merchandise to retail outlets of Ryman Hospitality Properties, Inc. They will implement production, productivity, quality and customer service standards and achieve the appropriate level of volume within time limits.
Ultimately, being able to ensure that daily operations meet and exceed daily performance expectations.
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The Lead Graphic Designer for Retail is an integral member of the Marketing and Retail teams, developing advertising, website, ecommerce promotion, email collateral, influencer, social media and other marketing, sales, in-store and promotional materials that reflect the Opry, Ryman, WSM, Ole Red and Opry Entertainment brands while achieving the objectives of specific programs and initiatives. The designer is responsible for helping to create greater audience engagement and ultimately sales through strategic and inspired work – while ensuring graphic brand standards are met across all marketing disciplines and contributing to work generated by brand marketing partners, retail partners and digital marketing teams.
When applying, please include a link to your portfolio or website.
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Under the direction of the Archivist, the Project Manager coordinates and executes archival processing project activities according to established timeline and work plan while supervising work of project assistants.
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The Ecommerce Content Coordinator will work with all aspects of the Opry Entertainment branded retail websites to ensure related content, operational infrastructure, and merchandise assortments are accurate, current and to ensure they are being optimized.
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The Screens Producer will be essential to improving and impacting guest experience through ongoing planning, creating and manipulating of strategic content via screen-based touchpoints across all venues. This role will be a good fit for a person who loves music, understands the importance of storytelling, can learn and utilize production-related platforms and be an advocate for creating meaningful experiences for our guests. As an entertainment and hospitality company committed to guest experience – including the near century of creating incredible guest experiences for Opry guests at live shows or across the world via radio - every touchpoint matters. Service, food, performance, retail, branded environments, exhibits and more all mix to create a guest experience that is greater than the sum of the parts. This role would be a key player in helping connect those through a branded, coherent, strategic and engaging content display within venues. This role requires strong collaboration with Artist programming, Marketing, Content, Creative, Sponsorship and Operations.
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Ole Red Gatlinburg is Diggin’ for some new friends!
Tell your friends about our server(s), server assistant(s), bartender(s), dishwasher(s), line cook(s), prep cook(s), and retail position(s) today! Details regarding our hiring events will be updated shortly! Don’t miss out on the excitement to join our pack- apply now!
Grand Hire will be the weeks of January 14th and 21st, 2019.
Consistently meet or exceed the financial, operational and customer service goals of the M&E Group retail division. Define and manage the daily operations of all M&E Group retail outlets including customer service, sales, planning, expenses, warehousing, inventory movement, merchandising and human resource functions.
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Ole Red Gatlinburg is Diggin’ for some new friends!
Tell your friends about our server(s), server assistant(s), bartender(s), dishwasher(s), line cook(s), prep cook(s), and retail position(s) today! Details regarding our hiring events will be updated shortly! Don’t miss out on the excitement to join our pack- apply now!
Grand Hire will be the weeks of January 14th and 21st, 2019.
Responsible for cleaning and resetting tables along with maintaining restaurant cleanliness in an efficient, professional manner. Assist in receiving and stocking deliveries.
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Ole Red Gatlinburg is Diggin’ for some new friends!
Tell your friends about our server(s), server assistant(s), bartender(s), dishwasher(s), line cook(s), prep cook(s), and retail position(s) today! Details regarding our hiring events will be updated shortly! Don’t miss out on the excitement to join our pack- apply now!
Grand Hire will be the weeks of January 14th and 21st, 2019.
Responsible for managing the bar, preparing and serving alcoholic or non-alcoholic beverages to customers. Serving food and beverage items with a knowledgeable, friendly and helpful manner to all guests. Work as a team to ensure every guest has a great experience.
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Ole Red Gatlinburg is Diggin’ for some new friends!
Tell your friends about our server(s), server assistant(s), bartender(s), dishwasher(s), line cook(s), prep cook(s), and retail position(s) today! Details regarding our hiring events will be updated shortly! Don’t miss out on the excitement to join our pack- apply now!
Grand Hire will be the weeks of January 14th and 21st, 2019.
Responsible for all preparation and production of food, and sanitation according to company standards.
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Ole Red Gatlinburg is Diggin’ for some new friends!
Tell your friends about our server(s), server assistant(s), bartender(s), dishwasher(s), line cook(s), prep cook(s), and retail position(s) today! Details regarding our hiring events will be updated shortly! Don’t miss out on the excitement to join our pack- apply now!
Grand Hire will be the weeks of January 14th and 21st, 2019.
This position will coordinate human resources activities including employee relations, orientation, recruiting, benefits, and training while consistently demonstrating the company culture.
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Ole Red Gatlinburg is Diggin’ for some new friends!
Tell your friends about our server(s), server assistant(s), bartender(s), dishwasher(s), line cook(s), prep cook(s), and retail position(s) today! Details regarding our hiring events will be updated shortly! Don’t miss out on the excitement to join our pack- apply now!
Grand Hire will be the weeks of January 14th and 21st, 2019.
Serves as Full-Time Lead Audio/Visual Engineer and A/V Technical Staff Supervisor. Operates Audio, Video and Lighting equipment for music performances, concerts and special events held at Ole Red and coordinates scheduling and supervision of A/V tech staff, ensuring world-class technical execution and the delivery of quality experiences for visiting artists, production teams and customers.
