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To provide direct leadership to the employees responsible for providing flawless, world-class service to guests visiting M&E attractions through gift shop sales and service utilizing the procedures and processes outlined in the location SSTs, based on the Ryman Hospitality Properties Service Basics.
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To carry out the company mission of creating authentic, memorable entertainment experiences which inspire people, within the retail areas of M&E, (including retail locations at the Ryman Auditorium, the Grand Ole Opry House and Plaza, Opry Originals, 65 South and at off-site in which Ryman Hospitality participates). Adhere to the company service basics while providing flawless service to all our guests while promoting the retail products within each location.
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Provide flawless customer service to guests with interests in venue, entertainment and architectural history, who wish to explore a National Historic Landmark. Assist guest in achieving the maximum museum experience with two (2) tour types: SelfGuided (SGT) and BackStage (BST).
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To carry out the company mission of creating authentic, memorable entertainment experiences which inspire people, within the retail areas of M&E, (including retail locations at the Ryman Auditorium, the Grand Ole Opry House and Plaza, Opry Originals, 65 South and at off-site in which Ryman Hospitality participates). Adhere to the company service basics while providing flawless service to all our guests while promoting the retail products within each location. If FT this position would serve as a lead under the leadership of the Supervisor on Duty.
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Maintain a safe and secure environment for guests, clients and employees of Grand Ole Opry House, Ryman Auditorium, Corporate Buildings and surrounding properties. Provide crowd control and enforce company policies while treating all guests, clients and employees with courtesy, dignity and respect. Protect company property.
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Provides a world-class customer service for guests of the Ryman Auditorium while completing coffee drink orders (alcoholic and non-alcoholic) always conforming to the State and Federal guidelines.
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Responsible for food production, food preparation, a la carte line cooking and work station sanitation according to company standards.
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Responsible for food production, preparation a la carte cooking and work station sanitation according to company standards.
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Perform various duties within the Retail Warehouse. Count and inspect quantities of materials and product. Prepare merchandise for retail locations and shipments, and deliver merchandise as needed.
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Provide world class hospitality and service to guests who come to events and functions at the Grand Ole Opry House, Opry Museum, Opry Plaza and Ryman Auditorium. Duties include verifying tickets, serving as an usher to assist guests with seating location, distribution of approved handouts, assisting with crowd and photography control, responding to guest’s questions, assisting with providing a clean facility during and after events. Responsible for prompt response and appropriate action in emergency situations.
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Provide world class hospitality, service and Food & Beverage products to guests who attend events and shows at the Grand Ole Opry House, Opry Plaza and Ryman Auditorium. Duties include proper food preparation, proper inventory, display and serving practices, providing a clean facility, proper cash handling procedures and assistance with emergencies.
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Maintain a safe and secure environment for guests, clients and employees of Grand Ole Opry House, Ryman Auditorium, Corporate Buildings and surrounding properties. Provide crowd control and enforce company policies while treating all guests, clients and employees with courtesy, dignity and respect. Protect company property.
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To provide directional assistance to the proper parking location or entrance/exit of the parking lot for Opry House guests. To assist with the coordination of tour guest and tour bus traffic during the loading and unloading of said buses after shows not only in the bus parking area but the guest waiting area. To assist and greet guest upon entering and exiting the Plaza area in a hospitable manner, assist with parking for the Plaza guest as required, assist with various merchandise as well as food and beverage locations (with set-up, teardown and operations as required).
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To control flow of monies and tills (working funds) to and from F&B safe and to assist and supervise the closing of all concessions cash locations ensuring that banks are in balance at the end of the night and safe balance is properly maintained.
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"Country’s most famous stage," the Grand Ole Opry is world renowned for creating one-of-a-kind entertainment experiences for audiences of all ages. Beginning as a radio show in 1925, the Opry is a live entertainment institution today, showcasing a mix of country legends with contemporary chart-toppers who have followed in their footsteps. Every year, hundreds of thousands of people make pilgrimages to the Grand Ole Opry to see the show live at its home at the Opry House in Nashville, Tennessee.
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Sales Manager will represent and sell the attractions (primarily Grand Ole Opry, Opry House Tours, Ryman Auditorium Tours, General Jackson Showboat/ Ole Red) and be responsible for private event sales at our attraction venues. They will be the representative of the Grand Ole Opry Entertainment Group to distinct group market segments, primarily convention/ meeting planners traveling from out of market to host meetings and events in Nashville. The Sales Manager will work to acquire new clients, retain existing clients and recover lost business for Grand Ole Opry Entertainment Group.
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Warehouse Supervisor to oversee and coordinate the daily warehousing activities including receiving, processing and distributing incoming retail merchandise to retail outlets of Ryman Hospitality Properties, Inc. They will implement production, productivity, quality and customer service standards and achieve the appropriate level of volume within time limits.
Ultimately, being able to ensure that daily operations meet and exceed daily performance expectations.
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"Country’s most famous stage," the Grand Ole Opry is world renowned for creating one-of-a-kind entertainment experiences for audiences of all ages. Beginning as a radio show in 1925, the Opry is a live entertainment institution today, showcasing a mix of country legends with contemporary chart-toppers who have followed in their footsteps. Every year, hundreds of thousands of people make pilgrimages to the Grand Ole Opry to see the show live at its home at the Opry House in Nashville, Tennessee.
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Responsible for assisting with the overall management of Café Lula Food and Beverage Operations; including proper cash handling procedures, set up and closing of cash registers, and ensuring proper food handling and sanitation practices are followed and handling any customer issues and complaints; ensures that all staff are trained and following protocol and procedures while on duty serving guests.
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Serve food and beverage items with a knowledgeable, friendly and helpful manner to all guests. Work as a team to ensure every guest has a great experience.The Restaurant Server will have the unique privilege of getting in on the ground floor of this new endeavor scheduled to open September 2017.
