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Serves as a liaison between Information Technology and other business entities to ensure business solutions are accurately presented for approval and implemented to achieve business goals. Collaborates and partners with business users to review, analyze, and evaluate business systems, processes and user needs. Documents requirements, defines scope and objectives, and formulates systems and processes to parallel overall business strategies. Familiar with a variety of the field’s concepts, practices, and procedures. Continually strive to improve the efficiency and usability of our solutions, leveraging your ongoing research and understanding of business needs. A wide degree of creativity and latitude is expected.
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"Country’s most famous stage," the Grand Ole Opry is world renowned for creating one-of-a-kind entertainment experiences for audiences of all ages. Beginning as a radio show in 1925, the Opry is a live entertainment institution today, showcasing a mix of country legends with contemporary chart-toppers who have followed in their footsteps. Every year, hundreds of thousands of people make pilgrimages to the Grand Ole Opry to see the show live at its home at the Opry House in Nashville, Tennessee.
Ticketing Representatives serve as the front-line sales and information representative for the company, selling all Ryman HP attractions to guests calling the call center or visiting one of the box offices. They provide excellent customer service in responding to guests’ questions and requests while maximizing sales opportunities and revenue.
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Performs daily accounting activities for the corporate and above property entities. Performs period-end closing procedures, including intercompany transactions and balance sheet reconciliations. Performs accounting for non-core companies, such as joint ventures, discontinued operations, pre-opening and the RHP Foundation. Assists with accounts payable and treasury procedures.
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Attraction Sales Assistant will be responsible for administrative duties assigned by the Director of Sales. These responsibilities will include report generation and maintaining goal production for the sales managers of the department. Create and maintain booked forward and pace reports for the department. The Attraction Sales Assistant will also perform the duties of a sales coordinator working with two Convention & Meeting Sales Managers in the department.
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The Ole Red Marketing Manager will coordinate and execute local Marketing activities for Ole Red (Gatlinburg). This individual is responsible for executing on planned and real-time customer communication that optimizes customer count, food/beverage/retail sales, promotes and competitively positions the Ole Red brand, creates engagement and in-venue interaction, and optimizes data collection efforts inside the venue. The Marketing Manager will collaborate actively with the OEG marketing team ensuring alignment with the Ole Red strategic marketing plan and brand standards, while partnering with the GM on the development, implementation and execution of business strategies to grow the business.
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The Training Specialist will provide key support to the company’s culture by supporting key initiatives from the company’s Director of Leadership & Training and HR Manager. This role is a blend of supporting employee on-boarding through Company Orientation, companywide training initiatives and employee engagement practices. This position will demonstrate a strong commitment to the equitable administration of the Company’s policies, practices, and standards, establish credibility through effective listening, proactive relationship building, and creative problem-solving.
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Reporting to the Vice President Corporate Finance and Treasurer, the Senior Analyst works closely with Director of Financial Planning & Analysis by providing support functions related to financial planning and analytics (capital planning, competitor research, P&L analysis, internal communications, ad hoc modeling and analysis), capital markets (debt and equity analysis, debt compliance, interest rate monitoring), treasury (cash forecasting) and investor relations (earnings release support). This position will work closely with other members of the Accounting, Tax, Asset Management, HR, Development, and M&E teams to coordinate budgeting, planning, and analysis projects.
In addition, this position will support the Treasury Manager on cash forecasting, debt compliance, assists with management of company insurance policies, and special projects/analysis. This role has executive management exposure and offers the opportunity to develop a broad knowledge of corporate finance, treasury operations, and investor relations.
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Provide flawless customer service to guests with interests in venue, entertainment and architectural history, who wish to explore a National Historic Landmark. Assist guest in achieving the maximum museum experience with two (2) tour types: Self-Guided (SGT) and Backstage (BST).
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The Building / Concert Services Coordinator will be responsible for all building signage, static and digital, assist with all on-site media requests, oversee all on-site media activation. This position will also assist the Manager of Tours with museum copy and exhibit presentation and act as the on-site marketing resource. They will also serve as a building MOD whenever needed.
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Aides executive in staff capacity by handling a wide variety of situations involving the administrative functions of the office.
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The Acquisition Marketing Manager – Concert Promotion is a member of the Acquisition Marketing team specifically responsible for planning and execution of advertising and promotional efforts for OEG concerts and events – including for Ryman Auditorium, the Opry, and occasionally, Ole Red. The work will include working with clients/promoters/artist teams to develop and execute media and third-party promotions and street-level marketing programs to drive ticket sales, create shows’ awareness, and enhance our Company’s brand perception as an excellent concerts’ promoter. This work connects directly with, and supports, Acquisition Marketing’s goals of attracting, acquiring, engaging, and monetizing audiences for the Company’s various brands. This role involves a mix of self-directed and collaborative work, including close alignment with the Director of Concerts and Artist Relations and Programming team as well as operational leadership.
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Maximize sales and ensure profitability of all Opry Entertainment retail outlets and internet stores by leading the planning and analyzing of merchandise assortments and promotional activity to help drive merchant decision making that will ensure proper in-stock levels on top items and overall inventory levels by store.
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The Acquisition Marketing Specialist is responsible for executing on strategies to attract, acquire, engage, and monetize audiences for the Company’s various brands. The work will achieve company objectives, including growth of customer database, improving customer retention, and driving revenue and incremental sales for all OEG brands and channels. This role supports our integrated media strategies and involves a mix of self-directed and collaborative work.
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The Acquisition Marketing Analyst is skilled in data integration and analysis and is critical to driving audience acquisition, customer data capture and growth by developing and maintaining reporting, delivering insightful analyses across all aspects of acquisition funnel metrics and customer trends. This individual has a strong background in and passion for statistics and data analysis while also possessing a keen understanding of digital marketing, funnel metrics, and KPI's.
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The Information Technology Intern will assist the Director, Information Technology and respective team with projects and administrative duties (both daily and long-term projects).
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To provide administrative support in the Artist Relations & Programming department for Opry Entertainment Group. Assist with artist research and Opry special events as needed.
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The Graphic / Digital Designer is an integral member of the Marketing team, developing digital and print advertising, website and email images, logos, collateral, presentations, and other marketing, sales, and promotional materials that reflect the Opry, Ryman Auditorium, Ole Red, WSM, and other Opry Entertainment brands and channel communications while achieving the objectives of specific programs and initiatives. The graphic designer is responsible for helping to ensure graphic brand standards are met and upheld across all marketing disciplines and contributing to work generated by brand marketing partners, sponsors, other internal departments, and others.
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Join the growing team at the heart of Music City – Nashville , TN
Rooted in the unparalleled country music history of the Grand Ole Opry, Opry Entertainment produces multi-platform entertainment experiences through its growing portfolio of entertainment venues and restaurants - including the world-famous Grand Ole Opry, the iconic Ryman Auditorium, 650 AM-WSM, and our newest brand in partnership with Blake Shelton, Ole Red. Our long-standing presence in the music industry allows us to partner with country music artists at all stages in their career to bring entertainment to country music lovers around the world. Through concerts, tours, restaurants, retail, publishing, digital content, and more, Opry Entertainment Group connects millions of music fans to the artists they love through experiences they’ll never forget.
The Art Director, Brand Definition & Experience and Marketing Services is directly responsible for setting and delivering brand definition, creative tone/style of the company’s visual marketing and communication, helping define the brand experience for OEG brands and channels. Brands include the Grand Ole Opry, Ryman Auditorium, WSM, and Ole Red, and channels include retail and merchandising, e-commerce, artist relations and programming, and sales. It also includes responsibility for brand experience execution remotely or by extension, including festivals or other events representing our Company’s brands. This role ensures that brand standards are documented and upheld through all marketing executions and that the brand experience for customers when engaging, buying or interacting with us is competitive and excellent. This role assists with defining and designing creative elements and physical installations within each of our existing and future restaurant and retail locations. Key performance indicators include customer growth, engagement and satisfaction, brand quality scores, and revenue targets attainment.
The Art Director is also charged with direct oversight and management of the graphic/digital design team, executing on creative strategy of marketing collateral and materials supporting all advertising and promotional efforts for OEG brands and brand channels (see above) while achieving the objectives of specific programs and initiatives. Responsibilities of this team include shared service design and production of all assets, including for digital marketing, mobile/web sites, digital and traditional advertising, point-of-sale, signage, content, collateral, presentations and other marketing, sales or promotional materials that reflect the brands while achieving the objectives of specific programs and initiatives. Responsibilities also include coordination with copywriting, assets management and production in video/audio/photography through internal and/or external partners; web/mobile sites development. Key performance indicators include brand quality scores, customer growth, engagement and satisfaction, turnaround time, competitive or lower service costs, revenue and audience targets’ attainment, and quality in supported capabilities (skills, experiences, etc.).
This role works directly with other marketing leaders and personnel (Research/Strategy/Planning, Audience Acquisition and Management) to understand market and audience opportunities, tactical vision and needs, and collaboration on a variety of marketing strategies. It also works directly with key operating partners in other units and departments of OEG.
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Join the growing team at the heart of Music City – Nashville , TN
Rooted in the unparalleled country music history of the Grand Ole Opry, Opry Entertainment produces multi-platform entertainment experiences through its growing portfolio of entertainment venues and restaurants - including the world-famous Grand Ole Opry, the iconic Ryman Auditorium, 650 AM-WSM, and our newest brand in partnership with Blake Shelton, Ole Red. Our long-standing presence in the music industry allows us to partner with country music artists at all stages in their career to bring entertainment to country music lovers around the world. Through concerts, tours, restaurants, retail, publishing, digital content, and more, Opry Entertainment Group connects millions of music fans to the artists they love through experiences they’ll never forget.
The Senior Director of Research, Strategy and Planning will manage market research, provide navigation, marketing strategy and planning support for all OEG business channels, and to the marketing team. This individual will partner closely with company and venue leadership as well as marketing activation teams to develop and implement strategies to grow revenue, increase audience acquisition and engagement, attain new revenue streams, increase attendance/traffic and expand brand impact. This role directly impacts the growth and profitability of OEG operations through the execution of research, planning, market specific programs, local marketing, promotions and evaluation.
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Join the growing team at the heart of Music City – Nashville , TN
Rooted in the unparalleled country music history of the Grand Ole Opry, Opry Entertainment produces multi-platform entertainment experiences through its growing portfolio of entertainment venues and restaurants - including the world-famous Grand Ole Opry, the iconic Ryman Auditorium, 650 AM-WSM, and our newest brand in partnership with Blake Shelton, Ole Red. Our long-standing presence in the music industry allows us to partner with country music artists at all stages in their career to bring entertainment to country music lovers around the world. Through concerts, tours, restaurants, retail, publishing, digital content, and more, Opry Entertainment Group connects millions of music fans to the artists they love through experiences they’ll never forget.
The Vice President of Audience Acquisition and Management reports to the Chief Marketing Officer and will be responsible for the Company’s audience targeting, customer acquisition and optimization. This position works directly with other Marketing leaders (Research, Strategy & Planning, Brand Definition & Experience, and Marketing Services) to identify market opportunities, gather, define and ratify audience requirements, and execute on a variety of traditional and digital audience targeting and building.
This individual must have a mix of both audience definition and KPI tracking, as well as operational expertise in the acquisition/onboarding, storage, building, management and use of such audiences. Familiarity with various audience and data lake platforms is a must.